How to Detect and Stop Counterfeit Online Sales From Damaging Your Brand

Most consumers are unable to distinguish the average counterfeit product from a legitimate product.  In fact, according to a recent study, nearly one in four consumers have unknowingly been a victim of counterfeit online sales activity and bought a counterfeit product on the internet.

Counterfeit Online SalesThus, the question becomes: How can counterfeits be detected? Related, how can companies limit counterfeit online sales?

We have found that the best way for companies to detect counterfeits of their products is to use a skilled cyber investigator or cyber investigation company.

Counterfeit sellers often fall within one or more of the categories below:

  • They are selling products substantially below retail price
  • They have a large volume of product available
  • They have short domain histories
  • They have low-quality websites
  • They have been known to sell other counterfeits

Cyber investigators are generally skilled at identifying bad actors engaged in counterfeit online sales, especially if using technology created specifically to stop these types of unauthorized sales.

In working with cyber investigators to identify counterfeit sellers online, they can produce a report with sellers known to sell counterfeits and who potentially fit any of the above criteria.  From there, an investigator can purchase the products. He or she can then inspect the products and make a determination as to whether the products are actual counterfeits.

Companies affected by counterfeits should also work with attorneys skilled at pursuing online sellers and removing the counterfeit sellers using various legal techniques.  These techniques can include sending cease and desist letters and obtaining injunctions that can result in the removal of or transfer of websites.

The goal is to remove and stop impermissible counterfeit online sales and sellers, rather than engage in something akin to playing “Whac-A-Mole.” Companies do not want to work to get products down, only to see them pop up again online.

Beyond removing counterfeit products and websites, as well as potentially seizing websites and associated proceeds, counterfeit enforcement efforts should also be geared toward ensuring the unauthorized sellers completely stop cease their unlawful activity.

It is also worth noting that the federal Lanham Act provides for special damages in trademark counterfeiting cases. On top of actual damages, ill-gotten profits, treble damages and attorneys’ fees, Lanham Act also provides for statutory damages ranging anywhere from $1,000 to $200,000 per counterfeit good.

If a court finds counterfeit sales to be willful, that number can rise to as much as $2,000,000. However, it is important to note that to receive counterfeiting protection from the Lanham Act, companies must register their trademarks with the United States Patent and Trademark Office.

For more information, contact Vorys’ Illegal Online Seller Enforcement team or call us at (513) 723-4823.

About Whitney Gibson

Whitney Gibson

Whitney is a partner and leader of the firm’s group that focuses on internet brand and reputation issues, including both illegal online sales enforcement and internet defamation.
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